Operations Coordinator (San Diego)

Operations Coordinator

Under general supervision of the San Diego Vice President, Client Services, the Operations Coordinator is responsible for general operations support, project administration, and communications within the Business Insurance Division. This position will work with a variety of colleagues as well as independently on operational assignments and projects.

Essential Duties & Responsibilities

• Provide general operations support for the BI Division including but not limited to :
• Technology Support :
• Ongoing and Ad Hoc Reports
• Admin for Carrier Log In Set Up
• UAR's- User Access Requests
• Smartsheet Admin / Expertise
• iPad Management in the SD Office
• Daily Responses / Troubleshoot / Ticket Management for Offshore Vendors
• Support and lead some system coding related to accounting support including but not limited to :
• Direct Bill
• Referrals
• Chargebacks
• Vendor Invoice Process
• Update and maintain communication documents including carrier contacts, general document management and organization, eDocs Management
• Proactively identify processes and operational areas to improve efficiency
• Provide back-up for other members of the Operations team.
• Act as a liaison between teams, divisions and offices to promote strong communication and problem-solving solutions
• Create an environment oriented to trust, open communication, and cohesive team effort fostering positive morale

Education and / or Experience

Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

This position interacts with and provides service to a large group of internal colleagues and has high levels of contact with external vendors. The Operations Analyst must be positive and approachable, and work effectively with diverse personalities. In addition, the following are required :

Work Environment & Physical Demands