IT Deskside Support Engineer - Chicago IL

Role : IT Deskside Support Engineer

Location : Chicago IL, (100% Onsite)

Duration : 6 Months CTH

NO THIRD PARTY C2C

The candidate should be willing to travel / work out of the Client's office in downtown Chicago (100% onsite) Near Navy Pier

Responsibilities :

• Provide 2nd level escalation support to the Tier-1 Service Desk.
• Provide remote and on-site troubleshooting for hardware and software support.
• Intake, log, and resolve ServiceNow support tickets and provide desk-side support to the Client's staff
• Install, monitor, troubleshoot, replace, and support, desktop infrastructure, end user equipment (terminals, printers / printer consumables, mobile devices, scanners, VOIP phones etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.
• Document Incidents and Service Requests with detailed break-fix steps and resolution in ticket tracking system (ServiceNow).
• Document, update, and close tickets according to defined service level agreement (SLA) requirements.
• Work with VIP users and knowledge workers, providing high quality professional service at all times.
• Provide assistance and participate on new project(s) testing and deployment / delivery.
• Work with vendors as it pertains to software and hardware troubleshooting, repair, replacement.

Experience :

Qualifications :