Office Assistant 1

Sporting License Issuance Specialist

Issue sporting licenses using the DEC Automated Licensing System (DECALS) at the DEC license sales counter and over the phone.

Answer a high-volume phone line handling customer and license issuing agent complaints / issues over the phone; utilize the DECALS database to update customer records and generate mailing lists.

Possess effective communication skills for answering both phone, email and in-person programmatic questions and system troubleshooting for the public and 1,500 License Issuing Agents.

Become familiar and knowledgeable about sporting license business rules, Hunting / Trapping and Fishing regulations and selling procedures.

Process and prepare daily deposits of DECALS sales transactions and assist in end of the day close outs and reconciling the daily account.

Basic office procedures for data entry, filing, key boarding, photocopying, hand carry information to other offices. Sort, handle and re-route to appropriate offices all incoming mail and other information. Prepare special mail when necessary using proper procedures.

Answer FOIL requests for general counsel and Law Enforcement.

Overtime may be mandatory during our extremely busy season, August to October or when necessary to ensure the DECALS system functions properly and when the office needs require it.

Selling licenses at the NYS Fair DEC License Sales counter will be required.

Assist Division or Game Management staff with mailings, typing, photocopying, or tasks deemed appropriate by your supervisor.

Take part in system testing to make sure DECALS is functioning as expected and according to business rules.

There are no minimum education or experience requirements for this title.

Preferred Qualifications :

Familiar with using a computer and Microsoft programs such as Word, Excel and Access.

Additional Comments :

This is a hourly appointment currently funded through 3 / 31 / 2026, with a likelihood of continuing beyond that date. Program needs and funding will determine actual termination date.

Must have a valid driver's license or demonstrate the ability to meet the transportation needs of the position. Travel may be required. Overtime may be required. Overnight travel may be required. Weekends and holidays may be required. Telecommuting may be available, will be discussed at interview.

The Department of Environmental Conservation (DEC) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. DEC is committed to developing a workforce which represents the diverse population of New York State. DEC embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.

Please be advised, the New York State Department of Environmental Conservation does not use E-Verify, and we are unable to provide sponsorship for employment visa statuses (i.e. H-1B, Self-Sponsorship, STEM OPT).

Some positions may require additional credentials or a background check to verify your identity.