To-Go Specialist

Job Description

Job Description

Position Overview :

We are looking for an organized and customer-focused To-Go Specialist to join our team. As the face of our takeout operations, you will play a critical role in providing exceptional service to guests ordering food to-go. Your attention to detail, efficiency, and ability to communicate effectively will ensure a seamless and enjoyable experience for our takeout customers.

Key Responsibilities :

Guest Experience :

Greet guests warmly and professionally, whether they arrive in person or call to place an order.

Assist customers with placing their orders, answering questions about the menu, and accommodating special requests.

Ensure all to-go orders are accurate, complete, and packaged correctly before handing them to guests.

Order Management :

Handle to-go orders efficiently, including phone, online, and third-party delivery platform orders.

Monitor and prioritize orders to meet pickup and delivery times.

Communicate with the kitchen staff to confirm order readiness and resolve any discrepancies.

Cash Handling and Payments :

Process payments accurately, including cash, credit cards, and digital payments.

Handle refunds, exchanges, and discounts per company policy.

Packaging and Presentation :

Ensure all food and beverages are packaged securely and maintain a high standard of presentation.

Include necessary condiments, utensils, napkins, and other items to enhance the guest’s experience.

Problem Resolution :

Address guest concerns or complaints promptly and professionally, escalating issues to a manager when necessary.

Work proactively to resolve any order errors or delays to maintain guest satisfaction.

Team Collaboration :

Communicate effectively with the host, kitchen, and service teams to ensure smooth to-go operations.

Assist in restocking supplies, organizing the to-go area, and maintaining a clean workspace.

Qualifications :

Previous experience in a customer service, cashier, or food service role is preferred.

Strong organizational and multitasking skills, with the ability to work in a fast-paced environment.

Excellent communication skills and a friendly, professional demeanor.

Basic math skills and experience with point-of-sale (POS) systems.

Attention to detail to ensure order accuracy and guest satisfaction.

Ability to stand for extended periods and lift up to 25 pounds.

Flexibility to work evenings, weekends, and holidays as needed.

Perks

Family Meals

Benefits available for full and part time team members.

Flexible schedule

Professional development and career growth

Dining discounts at all Vandelay Hospitality Group concepts

Closed on Thanksgiving, Christmas and the 4th of July.

Benefits : Employee discount

Flexible schedule

Health insurance

Paid training

Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.