PM Front Desk Agent

The Delta Hotels Minneapolis Northeast is seeking a Front Desk Agent.

The Front Desk Agent will provide Remarkable Hospitality and exceptional service to every guest. This individual must have strong interpersonal and administrative skills. The Front Desk Agent must show professionalism at all times and is responsible for providing exemplary services to the guests upon every entry in the hotel, during their entire stay, and upon departure.

Accommodates guests of the hotel by performing the following duties :

• Register and process guests using Opera and other various software systems.
• Accommodate guest's requests and phone calls in a friendly and discreet manner.
• Follow established policies and procedures.
• Anticipate ways to increase guest satisfaction.
• Clearly dispatch and communicate with all hotel staff (Engineering, HR, Sales, and Food & Beverage).
• Maintain and accurate handover log for the next shift, noting pending services for guests .
• Maintain a clean and neat front desk area.
• Encourage guests to enroll in the Marriott Rewards Program.
• Knowledge of surrounding attractions, restaurants, directions and ability to make recommendations to guests.
• Adapt to special, high-pressure and sometimes unexpected situations.
• Assist in various projects and office related tasks as needed.
• Answer phones in a courteous and efficient manner according to the Marriott International standards.
• Organize, confirm and process guest check-ins / check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and / or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

PHYSICAL REQUIREMENTS :

QUALIFACTIONS :

Your Experience Matters and Makes a Difference!

Our Core Values : Guest Service Focused