Financial Center Manager

Financial Center Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Job Description

This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities

Develops talent, including proactive sourcing of candidates

Manages client traffic, engaging and appropriately routing clients, and fostering client retention

Manages business results through formalized management routines and coaching

Creates a world class client experience environment

Manages market-level initiative prescribed by market leaders

Drives operational excellence by engaging employees on business strategy

Manages organizational priorities and effective execution

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above :

Breaks down barriers to create a more inclusive environment that supports company D&I goals

Challenges end-to-end process efficiency and effectiveness, champion data-driven decision-making and removes obstacles to optimize operations

Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success

Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization

Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance

Efficiently allocates and manages resources across the organization to drive short and long term profitability

Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs

Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage

Required Qualifications

1+ years leadership experience demonstrated through one or a combination of the following : coaching, training, or motivating a diverse work team

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

Collaborates effectively to get things done, building and nurturing strong relationships.

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives.

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.

Communicates effectively and confidently, and is comfortable engaging all clients.

Has the ability to learn and adapt to new information and technology platforms.

Applies strong critical thinking and problem-solving skills to meet clients' needs.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

Efficiently manages your time and capacity.

Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.

Can interpret performance results, find opportunities to drive success and hold others accountable to results.

Can be flexible to work weekends and / or extended hours as needed.

Desired Qualifications

1+ years management experience including hiring, coaching, and developing direct reports

Experience in financial services and knowledge of financial services industry, products and solutions.

Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

Bilingual skills.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.