Financial Aid Planner

POSITION OVERVIEW

Under the direction of the Director of Financial Aid, the Financial Aid Planner works with applicants, students, and parents regarding financial aid and scholarships. This position works closely with Admissions to assist prospective students and their families as they navigate the Financial Aid process via in-person meetings, zoom and phone calls. This position will require a great deal of interaction with students and families and providing exceptional customer service is required. Tasks are normally accomplished within well-defined procedures and with frequent program monitoring required. Computer skills are essential. Verbal and written communication skills are required for both internal and external contacts. This is a full-time, benefits eligible, hourly staff bargaining unit position.

DUTIES

• Responsible for following all Academy policies and procedures.
• Facilitates the Financial Aid Planning process for all prospective students and families.
• Works with Admissions to determine a schedule that supports on campus and virtual events related to Financial Aid Planning.
• Provides counseling to prospective students and is responsible for day-to-day communications.
• Requires excellent interpersonal skills, with special sensitivity to the needs and expectations of our students and families.
• Delivers public presentations for financial aid, recruitment, and retention purposes in a virtual setting as well as one and off campus.
• Works with PowerFAIDS, Power Campus.
• Regular attendance is required.
• Other duties as assigned.

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. The Academy may assign reasonably related additional duties to individual employees consistent with policy and collective bargaining agreements.

SKILLS

QUALIFICATIONS

SPECIAL CONDITIONS

WORKING CONDITIONS