Front Desk Supervisor

Luxury Hotel Front Desk Supervisor

A Luxury Hotel Front Desk Supervisor is responsible for overseeing the front desk operations to ensure that guests receive the highest level of service. The role typically involves managing a team, ensuring smooth check-in / check-out processes, addressing guest inquiries, and maintaining the hotel's overall guest service standards. Here's a detailed job description :

Key Responsibilities :

Supervision & Staff Management :

Lead, train, and mentor front desk agents to maintain top-tier guest service.

• Assign duties, ensure shifts are covered, and oversee team performance.
• Evaluate front desk staff performance and provide constructive feedback.
• Handle any staffing issues and ensure a positive work environment.

Guest Service Excellence :

Ensure guests experience an efficient and welcoming check-in / check-out process.

Operational Management :

Oversee front desk operations to ensure accuracy and efficiency.

Collaboration & Communication :

Work closely with housekeeping, maintenance, and other hotel departments to coordinate guest needs.

Quality Control :

Maintain and ensure the quality of guest experiences at all times.

Administrative Duties :

Generate reports on guest feedback, occupancy, revenue, and operational trends.

Crisis Management :

Handle emergency situations such as guest safety concerns, overbookings, or system failures in a calm and efficient manner.

Skills & Qualifications :

Education & Experience :

Working Conditions :

This role is crucial to maintaining a luxurious, seamless guest experience, and the Front Desk Supervisor is often the face of the hotel, ensuring that guests feel valued and attended to.

WHAT'S IN IT FOR YOU

Paid time off

401K with company match up to 2%

Free shift-meal prepared by our in-house culinary experts

Medical, Dental, Vision