Director E-Commerce Sales (Remote)
(Exempt)
Company Overview : Ethos Pet Brands is the parent company of Natural Balance and Canidae pet brands. By joining forces under Ethos Pet Brands these premium pet food brands strengthen their commitment to delivering the highest quality nutrition. We believe in the power of strong brands to connect with pet parents and create meaningful experiences.
Location : Remote
Reports to : Chief Digital and eCommerce Officer
Role Summary
The Director of E-Commerce will own the Chewy commercial relationship and lead the acceleration of our business within the platform. This leader ensures our brands show up with excellence across merchandising search product detail pages and category storytelling while influencing retail media strategy through data-backed insights.
The role requires a strategic relationship builder who can elevate Chewy engagement from transactional management to a joint future-focused growth partnership rooted in shared category expansion and consumer outcomes.
Chewy Leadership & Joint Business Planning
- Own the Chewy P&L delivering revenue margin and autoship growth.
- Drive the commercial operating rhythm for Chewy including forecasting inventory and weeks-of-cover management pricing promotions and operational execution proactively identifying risks and unlocking upside with clear recommendations and action plans
- Lead and elevate Joint Business Planning (JBP) to define shared growth priorities category strategy and long-term value creation and track and deliver against mutually aligned KPIs across sales autoship merchandising and operational performance
- Develop a best-in-class annual channel calendar that supports retailer and branded initiatives managing the planning execution and performance analysis
- Elevate conversations from transactional to strategic discussions grounded in consumer insights brand relevance and category dynamics.
- Identify and activate innovation and whitespace growth opportunities partnering with Brand and Innovation teams to assess assortment gaps build launch plans and bring new products to market with a strong Chewy-ready commercial and digital shelf strategy
Digital Shelf & Brand Merchandising Excellence
Lead the digital shelf experience on Chewy in partnership with content team including PDP content brand shops imagery hierarchy claims communication A content taxonomy and review strategyEnsure product purpose and benefits show up with clarity and consistency at the point of decisionConduct ongoing competitive digital shelf assessments and prioritize actions to drive consumer discovery conversion and repeatForecasting Operational Execution & Value Protection
Collaborate with Supply Chain to maintain reliable in-stock levels and weeks-of-cover targetsMonitor and manage pricing promotional cadence and MAP adherence to protect brand equity and margin structureWork with Brand and Finance to identify risks opportunities and corrective actionsRetail Media Influence & Performance Insight (Influence not ownership)
Partner with Brand Marketing to guide retail media investment choices leveraging data from category trends search behavior and campaign outcomesTranslate performance insights into clear recommendations that improve trial conversion and autoship penetrationTrack incrementality of spend to ensure investment ladders up to meaningful growth outcomesCross-Functional Leadership & Influence
Connect brand strategy digital shelf Chewy execution across Brand Innovation and OperationsInfluence internal teams and agency partners to deliver best-in-class content merchandising and sell-in narrativesCommunicate performance and forward-looking growth recommendations to senior leadership in a clear commercially grounded narrativeMINIMUM QUALIFICATIONS
Bachelors degree or equivalent requiredMinimum 3-5 years e-commerce experience in a similar role including demonstrated knowledge of Chewy Amazon retail operations and leading annual vendor negotiationsDemonstrate both quantitative analytical skills as well as creative problem-solvingStrong understanding of various digital shelf analytics and performance dashboardStrong project management skills and the ability to manage people cross-functionally including agency resourcesAction-oriented with strong follow-through and prioritization skills to enable management of multiple work-streams simultaneouslyMust have the ability to work with a rapidly changing business and thrive in an entrepreneurial environmentExceptional verbal communication and presentation abilitiesCandidates must be willing and able to travelMust be willing to submit a background check and pre-employment drug screeningMust be eligible to work in the USPREFERRED QUALIFICATIONS
Masters degree in a related fieldPrior experience working in a consumer-packaged goods environmentESSENTIAL FUNCTIONS
Must be able to lift up to 25 pounds at timesMust be able to relay accurate information via multiple communication vehicles including verbal and written mechanismsAbility to remain in a stationary position for up to 8 hoursAbility to operate a computer and other office technologyAbility to observe details at close rangeOccasionally travel for work up to 5% of the timeOccasionally Ascend / descend stairsBENEFITS
401K matchingMedicalDentalVisionShort Term DisabilityLong Term DisabilityHSA & FSAPet InsuranceLife InsuranceEmployee Assistant ProgramReferral ProgramAnd more!Ethos is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. All employment is decided on the basis of qualifications merit and business need.
Key Skills
Digital Marketing,Marketing,Google Analytics,Growing Experience,Conversion Optimization,Google AdWords,Hybris,Magento,Account Management,SEO,E-Commerce,Analytics
Employment Type : Full Time
Experience : years
Vacancy : 1