At Royal Comfort , we've been delivering trusted HVAC solutions across Westchester and Fairfield County since 2017. With over a century of combined experience, our team provides reliable maintenance, repairs, and installations with a focus on quality and year-round comfort.
We are growing and seeking a skilled HVAC Service Dispatcher to join our team. This role is critical in coordinating our field technicians, ensuring timely service, and delivering an excellent customer experience.
Why Work for Us
- Fastest-Growing Company in the Area : join a company on the rise where your career can grow alongside our success.
- Highly Organized and Efficient : our clear systems and processes are designed to support your success.
- Ongoing Training & Support : we provide the resources and tools you need to succeed in your role and develop further.
- Family-Like Atmosphere : be part of a supportive, close-knit team that values trust, respect, and collaboration. We are nothing without our team!
Our Benefits
401(k) Retirement Plan with up to 3.5% company matchMedical Insurance - 20% company-paid for employeesDental & Vision Coverage - available for purchaseShort-Term Disability InsurancePaid Training & Support for Professional Growth8 Paid HolidaysPaid Time Off & VacationBonuses & Incentives - performance bonuses, referral program, annual incentivesAnnual Company EventsEmployee DiscountsFull Kitchen with Coffee Bar & SnacksWork Hours : 8 am - 4 : 30 pm Monday to Friday, occasional overtime may be needed in the busy season
Pay Scale : $25 - $30 per hour, depending on experience
Position Summary : schedule and dispatch service technicians, manage daily workflow, and communicate with both customers and field staff. This position plays a vital role in ensuring efficiency, customer satisfaction, and smooth daily operations.
Required Qualifications :
High school diploma or equivalent2+ years of dispatching or scheduling experience, preferably in the service industryKnowledge of HVAC industry is a plus, but not requiredStrong communication and organizational skillsAbility to multi-task and prioritize in a fast-paced environmentProficiency with Microsoft Office (Word, Excel, Outlook)Experience with Service Titan software is a plusStrong customer service orientation with a professional phone presenceStrong problem-solving skills with a collaborative, team-oriented mindsetservice, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator