General Manager

General Manager (GM)

General Managers (GMs) effectively and efficiently manage the restaurant within the policies and guidelines of the company, directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation. Reports to : District Manager (DM) Full-time Part-time Exempt Nonexempt

Responsibilities

• Store Goals
• Ensure excellent overall store performance
• Manage profit & loss, by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Maintain an "A" health inspection rating at all times
• Keeping Fair workweek premiums to a minimum
• Maintain satisfactory Secret Shopper and Steritech averages
• Customer Service
• Maintain excellent customer service
• Take customer orders, maintain fast, accurate service, and positive guest relations
• Answer customers' questions and provide information of store's policies and relevant procedures about the preparation or cooking process
• Resolve guest complaints or concerns
• Leadership
• Effectively train, supervise, and mentors all staff members
• Hold employees accountable to Company standards using corrective action process
• Conduct performance appraisals
• Celebrate employee successes
• Lead by example, showing rather than telling
• Delegate fairly and appropriately
• Encourage employees to develop their skills and / or grow with the Company
• Teamwork & Communication
• Work as a team member to support other employees in their duties
• Follow the lead and direction of your DM
• Communicate challenges and successes
• Be respectful of all guests, employees, vendors, and supervisors
• Accountability
• Take ownership over tasks that are assigned to you
• Hold self to the highest standard of performance
• Be knowledgeable of and hold yourself to all Company standards
• Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook
• Station Mastery
• Mastery of all stations : cashier, grill, fry, table, dressing and lobby
• Complete all training and re-training activities as assigned
• Process cash and credit card payments, refunds, gift cards, etc. in accordance with FGNY's cash handling policy
• Operate kitchen equipment in an efficient and safe manner
• Ensure food quality meets company standards
• Ensure food storage and preparation meets company standards
• Stock and restock stations as necessary
• Maintain the restaurant with regards to cleanliness, neatness, and customer accessibility
• Other Responsibilities
• Attend mandatory meetings including staff meetings, leadership meetings, etc.
• Perform opening and closing duties to Company standards
• Perform other duties as assigned by your supervisor

Essential Functions

Reasonable accommodation will be considered and implemented in accordance with ADA requirements.

Equal Opportunity

At Five Guys, we don't just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.