LogicMonitor

Infrastructure Operations Onboarding Engineer(MSP) _Remote Contract-to-Hire

Must Have Requirements :

• Bachelor's degree in Information Systems, Computer Science, or a comparable field, or equivalent professional experience and credentials.
• 3+ years of experience working within client-facing or consulting capacities within the MSP Managed Services Provider, IT service providers, or consulting of IT services.
• 8+ years of experience managing and troubleshooting enterprise-level Windows and / or Linux environments.
• 8+ years of experience in infrastructure support services dealing with DNS, DHCP Active Directory, and certificate-based authentication.
• At least 3+ years of experience working with system performance and monitoring platforms such as LogicMonitor, Elastic, SolarWinds, ElastiFlow, ServiceNow (ITOM, MID Server), or BeyondTrust.
• Outstanding communication skills both spoken and written with a proven ability to work well across various organizational levels.
• Demonstrated ability to operate with a customer-first mindset, ensuring high satisfaction through effective service delivery.
• Comfortable communicating with stakeholders via email, calls, or face-to-face interactions, along with strong experience in creating technical documentation.
• Able to juggle multiple initiatives, collaborate within a team, and respond quickly to shifting priorities.
• Brings a proactive mindset and a sense of urgency to resolving technical challenges and improving systems.
• Self-driven, with the ability to navigate tasks independently and efficiently prioritize under pressure.