Field IT Specialist I - Northeast

Description

Position Summary

Perform the implementation of all bioMerieux middleware solutions to include the coordination of installation, maintenance and repair of the middleware solution, LIS interfaces, networking, device relationship management, data management software, customer training, and integration projects. Coordinates service and development efforts with customers, technical support, LIS vendors, project teams, marketing and R&D. Perform all administrative actions required to accurately reflect these activities in the project management software tool and the CRM system. Contribute to overall financial goals of Customer Support Operations. Must geographically reside within assigned territory and within a reasonable distance to a major airport.

Primary Duties

• Coordinate and Deliver IT Solutions : Manage internal and external technical resources to implement bioMerieux middleware projects, ensuring successful installation and integration with customer Laboratory Information Systems
• Install, Train, and Support : Set up Lab IT, middleware, and data management solutions at customer sites; train users on operation, maintenance, and basic repairs; and respond promptly to service requests.
• Diagnose and Resolve Issues : Use remote and onsite tools to troubleshoot system malfunctions, recommend corrective actions, and maintain customer satisfaction through proactive communication.
• Promote and Contribute to Growth : Advise customers on available systems and options, assist with ordering, obtain CRM certification, and support revenue generation through value-added services.

Administrative / Project Management Requirements

Field Training / Technical Assistance

Education & Training

Experience

Knowledge, Skills & Abilities

Working Conditions & Physical Requirements

The estimated wage range for this role based in North East is between $81,300-$110,200 a year. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer. In addition, bioMerieux offers a competitive Total Rewards package that may include :

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BioMerieux Inc. and its affiliates are Equal Opportunity / Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at (385) 770-1132, by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).