Information Technology Operations Support (Chicago)

JCW Group has partnered with an investment bank based in Chicago to identify an IT Support Operations Associate who can deliver high-quality, white-glove technical support. This role plays a key part in ensuring smooth day-to-day IT operations, supporting users across Windows, Microsoft 365, and core SaaS platforms in a fast-paced, regulated environment. The ideal candidate is a proactive problem solver with strong communication skills and the ability to manage multiple priorities while partnering with cross-functional teams.

Qualifications :

35 years of IT support experience within financial or professional services

Strong proficiency in Windows 11, Microsoft 365, Zoom, and core SaaS tools

Solid knowledge of networking fundamentals (Wi-Fi, VPN, TCP / IP, DHCP, DNS)

Experience supporting iOS / Android devices and AV / conference room technologies

Strong communication, presentation, and organizational skills

If this sounds like you, feel free to apply!

No 3rd parties