Driver License Technician Trainee (Aurora)

Driver License Technician Trainee (Aurora)

Salary : $41,844.00 Annually

Location : Aurora, CO

Job Type : Full Time

Job Number : TAA-03175-10.2025

Department : Department of Revenue

Division : Motor Vehicles - Driver License

Opening Date : 10 / 20 / 2025

Closing Date : 10 / 28 / 2025 5 : 00 PM Mountain

FLSA : Determined by Position

Type of Announcement : This position is open only to Colorado state residents.

Primary Physical Work Address : 14391 E 4th Ave, Aurora CO 80011

FLSA Status : Non-Exempt; position is eligible for overtime compensation.

Department Contact Information : Nicole Hartog, HR Analyst nicole.hartog@state.co.us

How To Apply : Please submit an online application for this position at https : / / www.governmentjobs.com / careers / colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Helpful tips for applying : Applying for a Job with the State of Colorado. What Happens After You Apply.

Description of Job : Division of Motor Vehicles (DMV) Do you have a passion for making a difference in Coloradan's lives? Do you like being involved in complex and critical policy issues that have wide-scale impact? Enjoy motivating, developing, and guiding people to reach a common goal? The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. We want to tap into your love of making an impact for our customers and our remarkable employees who make a difference every day all over Colorado.

What we do : The Driver License section provides Colorado credentials to the citizens throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards.

A typical day in the life of a Driver License Technician Trainee : In this trainee role, you will learn to ensure compliance with Colorado Revised Statutes and Federal laws, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants. Once you are trained and certified, you might have an opportunity to promote! If you're ready to grow a career with the State of Colorado and participate in all the benefits as a State employee, then this job may be for you!

Primary Duties :

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)
• May be required to travel and work between multiple Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights :

Residency Requirement : This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Class Code & Classification Description : Technician I (H4M1IX)

MINIMUM QUALIFICATIONS :

Must meet one of the following or any combination of experience / education to meet the minimum (MQ) qualifications :

OPTION 1 :

1 year of experience in a customer service role.

OR

OPTION 2 :

College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.

NOTE : If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Preferred Qualifications :

The ideal candidate will possess the following skills :

State experience in a work environment in which laws, rules, and regulations are put into place

Customer service skills utilizing conflict resolution techniques

Problem solving skills

Demonstrated written communication, computer and data entry skills

Prior work in a high stress environment maintaining a professional attitude

Collaboration and teamwork skills

Prior work in accounting, counting cash, and balancing receipts

Driver License Systems Fundamentals (DLF Certification) : Newly hired (or transferred) Driver License Technician Trainees are designated "in training" for the first year in this position.

Driver License Technician Trainees receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in position Driver License Technician Trainees are required to complete DLF Certification. After one year in the position, the Trainee may be reallocated to a Technician II.

Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.

Conditions of Employment with the CDOR :

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records / accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who :

Minimum Qualification Screening : A Human Resources Analyst will only review the work experience / job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Cover letters and resumes are encouraged to be attached to applications, however theyWILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use "see resume"