Talent.com
Retail Store Manager

Retail Store Manager

PetsmartGilroy, CA, United States
30+ days ago
Job type
  • Full-time
Job description

PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!

Retail Store Manager

About Life at PetSmart

At PetSmart, were more than just a company obsessed with pets ; were obsessed with our people too . Our values are rooted in unconditional love a lesson we learn from our petsand staying united together .We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family memberswhether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

JOB SUMMARY

PetSmarts Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the stores daily business while upholding the companys vision, mission, values, and strategy within the store.

ESSENTIAL RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures continued alignment and responds effectively to a changing environment.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Accountable to ensuring all associate reviews are delivered on time.
  • Overall Store Experience :

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
  • Communicates business and financial objectives to other leaders within the store.
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
  • Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
  • Business Management :

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Creates and posts schedules for the entire store.
  • Accountable for processing payroll weekly and managing labor within a budget.
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
  • Accountable to run store related errands to support store needs.
  • QUALIFICATIONS

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.
  • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmarts policies and procedures.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
  • Do what you love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parents face after a fresh groomyou'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    Were delighted youre interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

  • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
  • This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

    Required

    Preferred

    Job Industries

  • Retail
  • Create a job alert for this search

    Retail Store Manager • Gilroy, CA, United States

    Related jobs
    • Promoted
    RazerStore Manager (San Jose)

    RazerStore Manager (San Jose)

    RazerSan Jose, CA, US
    Full-time
    Joining Razer will place you on a global mission to revolutionize the way the world games.Razer is a place to do great work, offering you the opportunity to make an impact globally while working ac...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Movado GroupMilpitas, CA, US
    Full-time
    At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that ...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager

    Store Manager

    AritziaSan Jose, CA, US
    Full-time
    The mission of the Boutique Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences. Aritzia is growing, and our Boutique Management team is growin...Show moreLast updated: 5 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Dick's Sporting GoodsSan Jose, CA, US
    Full-time
    At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    TJXHollister, CA, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager (P1-1482998-5)

    Store Manager (P1-1482998-5)

    Panda Restaurant GroupMorgan Hill, CA, US
    Full-time
    Panda Express Store Manager Opportunity.Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committe...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Store Manager I, San Jose Metro

    Retail Store Manager I, San Jose Metro

    GopuffSan Jose, CA, US
    Full-time
    Retail Store Manager I, San Jose Metro.The Store Manager motivates and inspires the team to achieve store productivity goals. They will do this by analyzing business and market trends as well as his...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager

    Store Manager

    Stoneledge Furniture, LLCAlum Rock, CA, US
    Full-time +1
    The Store Manager is responsible for building and supporting a high performing sales culture, maintaining a strategic view of store talent needs, recruiting, and developing talent, analyzing releva...Show moreLast updated: 2 days ago
    • Promoted
    Store Manager (Santa Cruz location)

    Store Manager (Santa Cruz location)

    Freestyle ClothingSanta Cruz, CA, US
    Full-time
    FreeStyle Clothing is a buy sell trade clothing company based out of Sacramento California, United States.At FreeStyle, we believe that fashion is a form of self-expression, and we're here to a...Show moreLast updated: 5 days ago
    • Promoted
    Aerie - Merchandising Team Leader (Assistant Manager)

    Aerie - Merchandising Team Leader (Assistant Manager)

    American Eagle OutfittersMonterey, CA, US
    Full-time
    As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training and coachin...Show moreLast updated: 30+ days ago
    • Promoted
    02026 Store Manager

    02026 Store Manager

    SBH Health SystemFreedom, CA, US
    Full-time
    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Columbia SportswearMonterey, CA, US
    Full-time
    Our store leadership teams are essential to our business with over 430 retail stores worldwide.From ensuring effective store operations, strategies, and procedures, to guiding and developing team m...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Retail Store

    Manager, Retail Store

    CrocsGilroy, CA, US
    Full-time
    And that's exactly how we like it.Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, ...Show moreLast updated: 7 days ago
    • Promoted
    Store Manager

    Store Manager

    BoxLunch & Hot TopicSan Jose, CA, United States
    Full-time
    At Hot Topic, we’re passionate about a few things : music, pop culture, and creating the most amazing in-store experience for our customers and employees. We’re on the search for a Store Manager that...Show moreLast updated: 4 days ago
    • Promoted
    Part Time Retail Store Assistant Manager

    Part Time Retail Store Assistant Manager

    BlickSan Jose, CA, US
    Part-time
    By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Assistant Manager will lead their team to fulfil Blick's commitment to our customers, the Arts, and our local commu...Show moreLast updated: 24 days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    Francesca'sMonterey, CA, US
    Full-time
    Assistant Team Leader (Assistant Store Manager).Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle ...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager - BOSS Store, Gilroy (Gilroy)

    Store Manager - BOSS Store, Gilroy (Gilroy)

    HUGO BOSSGilroy, CA, US
    Part-time
    HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal : We love fashion, ...Show moreLast updated: 1 day ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    GENTLE MONSTERSan Jose, CA, United States
    Full-time
    Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, dessert brand NUDAKE and the headwear brand ATiiSSU.Driven by cont...Show moreLast updated: 7 days ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    PetsmartCampbell, CA, United States
    Full-time
    PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!.At PetSmart, were more than just a company.We believe when our associates are happy and healthy, they can provide the best pos...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager

    Assistant Store Manager

    AT&TSan Jose, CA, US
    Full-time
    Join our team and receive a $5,000 sign-on bonus for New Hires!.Take the lead at the center of where it all happens our retail stores. With your retail knowledge and leadership abilities, you'll he...Show moreLast updated: 30+ days ago