Talent.com
Order Fulfillment Supervisor Full Time

Order Fulfillment Supervisor Full Time

BJ's Wholesale ClubSalem, NH, US
30+ days ago
Job type
  • Full-time
Job description

Omni Supervisor Job Opportunity

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

BJ's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)

Generous time off programs to support busy lifestyles

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs

o Three medical plans

  • , Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

  • eligibility requirements vary by position
  • medical plans vary by location

    • Job Summary

    Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he / she directly manages. Perform all OMNI functions, lead the Omni team members and to establish operational efficiencies, maintain policies and procedures and deliver an outstanding member experience. Responsible for the administration of all digital initiatives including : BOPIC, Same Day Delivery, Curbside, Express Pay and Ship from Club.

    Leadership

  • Know their business / business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
  • Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
  • Communicate effectively. Provide the information teams require to be successful.
  • Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
  • Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

    • Team Members

  • Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

    • Members

  • Guarantee service excellence through all points of contact.
  • Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
  • Ensure a safe and positive environment and experience for the members.
  • Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

    • Club Standards : Lead Teams to Deliver GOLD Club Standards Daily

  • Define and model GOLD- Grand opening look daily
  • Maintains a clean and organized area within the OMNI Space.
  • Bin storage to organize members orders used based on gold standards.
  • Storage bins regularly cleaned and maintained based on safety standards.

    • Know Your Business

  • Acquire a deep knowledge of key metrics and reporting for total club and department performance.
  • Drive performance and profitability by using reporting to identify trends and areas of opportunity.
  • Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
  • Communicate a simple message to your team on the connection between consistent operational performance and achieving club performance goals and metrics.

    • Major Tasks, Responsibilities, and Key Accountabilities

  • Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list / (RF) device, moving merchandise from sales floor to staging area.
  • Update merchandise locations, and operating equipment, to maintain consistency and organization with product placement and staging areas.
  • Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Must be able to proficiently master utilization of digital devices.
  • Communicates problems with inventory and / or equipment with Home Office and can recommend process improvements with inventory discrepancies.
  • Identifies expired or short dated items included on pick list and communicates concerns with Club Leadership.
  • Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure service level agreements are met. Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside and Ship from Club.
  • Teach, coach and train Omni Experience Ambassadors on club policies and procedures and best order pulling practices.
  • Directly manages and assesses team member performance, provides actionable feedback and coaches, teaches, and develops talent. Assists in hiring, training, and performance management of all Omni team member. Ensuring all departments are properly staffed.
  • Works with club team to have merchandise pulled from reserve area when possible, to avoid sales floor replenishment.
  • Prints staging ticket, packing slip, shipping labels, and other related documents.
  • Securely packages the order in accordance with standard operating procedures.
  • Ensures the SFC / BOPIC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.
  • Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
  • Reviews and manages daily and weekly OMNI reporting.
  • Required to meet OMNI productivity expectations regarding service level agreements (SLA"s), performance metrics and goals
  • Maintain all club policy and procedures.
  • Reviews ordering and replenishment of supplies for the department.
  • Maintains all club policies and procedures, including proper dress code attire
  • Performs other duties as assigned, including working in other departments as needed.
  • Regular, predictable, full attendance is an essential function of this job.

    • Qualifications

  • Must have at minimum 1 year experience of overseeing a team of 5 or more employees within a professional setting
  • Goal setting for performance and meeting deadlines
  • Organizing workflow
  • Assigning tasks, supporting staff, and reporting to Assistant Club Management
  • Monitoring employee productivity
  • Communicating with Club Leadership relaying information
  • Demonstrate leadership capabilities, including driving team member engagement, managing / supervising cross-functional teams, training team members, and driving and communicating results. Able to own and deliver against strategic initiatives and objectives.
  • Committed to driving outstanding service to all Members.
  • Open shift availability required
  • Must be 18 years of age.
  • Previous order pulling experience preferred.
  • Previous RF scanner experience preferred.
  • Computer proficiency required.

    • Environmental Job Conditions

  • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and / or stooping.
  • Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and
    • Create a job alert for this search

    Order Fulfillment • Salem, NH, US

    Related jobs
    • Promoted
    Order Fulfillment Associate Full Time

    Order Fulfillment Associate Full Time

    BJ's Wholesale ClubSalem, NH, US
    Full-time
    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborati...Show moreLast updated: 30+ days ago
    • Promoted
    Full-Time Assistant Store Manager

    Full-Time Assistant Store Manager

    AldiSeabrook, NH, United States
    Full-time
    When you join our team as an Assistant Store Manager, youll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store pe...Show moreLast updated: 30+ days ago
    • Promoted
    Full-Time Stockroom Operations Supervisor

    Full-Time Stockroom Operations Supervisor

    Kohl'sQuincy, MA, US
    Full-time +1
    In this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operationa...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service & E-Commerce Supervisor - Full Time

    Customer Service & E-Commerce Supervisor - Full Time

    Whole FoodsMelrose, MA, US
    Full-time
    At Whole Foods Market, we are working to nourish people and the planet.In this role, you will support the Customer Service & E-Commerce programs. this means you lead processes supporting the checko...Show moreLast updated: 5 days ago
    • Promoted
    Order Fulfillment Associate Part Time

    Order Fulfillment Associate Part Time

    BJ's Wholesale ClubSeabrook, NH, US
    Part-time
    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborati...Show moreLast updated: 30+ days ago
    • Promoted
    eBilling Supervisor

    eBilling Supervisor

    VirtualVocationsManchester, New Hampshire, United States
    Full-time
    A company is looking for an eBilling Supervisor (Remote).Key Responsibilities Supervise e-billing employees to ensure quality service delivery and client satisfaction Manage staffing and workflo...Show moreLast updated: 4 days ago
    • Promoted
    Meat Team Member (Service Counter) - Full Time

    Meat Team Member (Service Counter) - Full Time

    Whole Foods MarketBedford, NH, US
    Full-time
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 15 days ago
    • Promoted
    MAS - Paramedic Full-time

    MAS - Paramedic Full-time

    Town of MilfordMilford, NH, US
    Full-time
    Milford Ambulance averages over 2,000 responses per year with two ambulances operating at the Advanced Life Support level. Minimum 2 years full time EMS experience as a certified paramedic and 5 yea...Show moreLast updated: 27 days ago
    • Promoted
    • New!
    RN Supervisor Operational Services Leominster

    RN Supervisor Operational Services Leominster

    OptumLeominster, MA, US
    Full-time
    For those who want to invent the future of health care, here's your opportunity.We're going beyond basic care to health programs integrated across the entire continuum of care.Position in t...Show moreLast updated: 8 hours ago
    • Promoted
    Closing Operations Supervisor

    Closing Operations Supervisor

    VirtualVocationsLowell, Massachusetts, United States
    Full-time
    A company is looking for a Supervisor, Closing Operations.Key Responsibilities Oversee and manage closing operations to ensure efficiency and compliance Lead and mentor a team of closing special...Show moreLast updated: 13 days ago
    • Promoted
    Field Service Manager

    Field Service Manager

    Diedre Moire Corp.Milford, NH, US
    Full-time
    Automated Production Lines Field Service Manager - Milford, NH Field Service Manager Supervisor Director Manufacturing Production Line Machinery Automation Automated Assembly Fabrication Processing...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor Order Management

    Supervisor Order Management

    ZOLL Medical CorporationChelmsford, MA, US
    Full-time
    At ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, softwar...Show moreLast updated: 27 days ago
    • Promoted
    Early Start - Retail Stock & Fulfillment - Burlington

    Early Start - Retail Stock & Fulfillment - Burlington

    NordstromBurlington, MA, US
    Full-time
    Shift Time : 4 : 00AM EST-2 : 00PM EST •.The ideal logistics processor is independent, motivated, results oriented and committed to providing outstanding customer experiences every day.Receive, unload fr...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Ohio Licensed Agency Supervisor

    Ohio Licensed Agency Supervisor

    VirtualVocationsManchester, New Hampshire, United States
    Full-time
    A company is looking for a Supervisor, Agency Development, Licensing & Support.Key Responsibilities Supervises Agency Support and Licensing teams, managing performance and fostering a high-perfor...Show moreLast updated: 19 hours ago
    • Promoted
    Order Filler

    Order Filler

    S.P. Richards CompanyNashua, NH, US
    Full-time
    Richards is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity.The company ensures that all applicants and employees are considered for hire, promo...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Team Supervisor

    Sales Team Supervisor

    VirtualVocationsManchester, New Hampshire, United States
    Full-time
    A company is looking for an Inside Support Supervisor to lead a growing sales team.Key Responsibilities Lead and develop a team of 14+ inside sales representatives through coaching and performanc...Show moreLast updated: 3 days ago
    • Promoted
    E-Commerce Supervisor - Full Time

    E-Commerce Supervisor - Full Time

    Whole FoodsLynnfield, MA, US
    Full-time
    At Whole Foods Market, we're working to nourish people and the planet.We're committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers.Thi...Show moreLast updated: 10 days ago
    • Promoted
    Store Area Supervisor (Keyholder)-Full Time

    Store Area Supervisor (Keyholder)-Full Time

    Ocean StateDanvers, MA, US
    Full-time
    Store Area Supervisor (Keyholder) - Full Time.The pay range for this position is $19 - $22 / hour and is based on experience. Join our team! All associates receive a 30% discount!.Your everyday perk...Show moreLast updated: 30+ days ago