GOVERNMENT OPERATIONS CONSULTANT I - 64085110

Government Operations Consultant I - 64085110

This is a team lead position that assists with daily operations to issue birth and death certificates, ensuring compliance with Florida Statutes, Chapter 382. The position oversees the balancing and tracking of safety paper usage and maintains accurate usage documentation. This position will assist funeral directors in resolving issues related to physician delays or reluctance in completing death certificates. Ensuring birth certificates are processed in compliance with statutory requirements. Participate in meetings with the Bureau of Vital Statistics to stay aligned and updated with state protocols. Upholding strict confidentiality of sensitive information in accordance with state and federal laws, as well as Department of Health Information Security Policies, Protocols, and Procedures.

Ensure all staff issue records based on Florida Statute 382. Provide liaison support with the public, hospitals, funeral homes, county medical examiner office, midwives, birthing centers, and medical community in a professional manner. Assists in the filling of original birth records for home deliveries.

Create, monitor, update, and provide training on department Standard Operating Procedures (SOPs). Assists in the cross-training and orientation of new Vital Statistics staff as needed. Ensure that all staff are aware of and follow the established document retention schedules. Act as back-up for front window if staff are out. Answer phones as needed.

Assumes responsible for overseeing the ordering and storage of safety paper in appropriate secured / locked cabinets. Daily review of DocSequence and audit control logs to confirm the correct range of safety paper is inserted and removed from printers. Daily verification that all unused safety paper is removed from printers and copiers and secured. The E-vitals program, safety paper usage, missing document tracking, and void reports, are to be accurately recorded. Conduct monthly audits to maintain compliance and accountability of the Safety Paper Inventory.

Audits assigned Tax Collector site(s) daily, and monthly ensuring compliance with Florida Statute 382. Daily report review to verify safety paper usage, missing document tracking and void reports by the Tax Collector are accurate. Reports discrepancies to manager or supervisor before end of day, so that corrections can be made. Works with the Tax Collector staff to correct any errors. Verifies that all safety paper issued / voided, and monies collected, balance for the entire month. Serves as liaison to assigned Tax Collector site(s) by answering questions via phone relating to birth certificate issuance. Will work with the Chief Deputy Registrar to meet the minimal quarterly visits at Tax Collector locations for quality assurance audits.

Data metrics to be collected, reviewed, and presented (as needed) for action. Includes, but not limited to, QFlow, Hayes (or similar telephone system), eVitals, Vital Check, or any other data system used within the department.

Will perform other duties as needed.

Ability to understand and properly apply rules, regulations, policies and procedures applicable to the Vital Statistics program and local County.

Ability to communicate effectively verbally and in writing.

Ability to communicate effectively verbally and in writing. The ability to use the Electronic Birth and Death Registration System (evitals) and VitalChek.

Ability to establish and maintain effective records maintenance and file management systems; ability to read, update and maintain various records and files. Ability to communicate effectively.

Ability to communicate effectively verbally and in writing. The ability to use the Electronic Birth and Death Registration System (evitals) and VitalChek.

Ability to establish and maintain effective records maintenance and file management systems

Skill in operating a personal computer, Microsoft Windows, Outlook, Word and Excel.

The ability to use office equipment 10-key adding machine, copier and fax.

Willing to work before, during, and / or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. Emergency duties may also include in-state and / or out-of-state deployment.

Three years of direct customer service experience.

Two years of team lead or supervisory experience.

Two years of cash handling experience.

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision : To be the Healthiest State in the Nation.

Values : Innovation : We search for creative solutions and manage resources wisely.

Collaboration : We use teamwork to achieve common goals & solve problems.

Accountability : We perform with integrity & respect.

Responsiveness : We achieve our mission by serving our customers & engaging our partners.

Excellence : We promote quality outcomes through learning & continuous performance improvement.

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

For more information, please click www.myfrs.com .

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note : You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center