Recovery Support Navigator

Job Description

Job Description

Join GAAMHA as a Recovery Support Navigator (RSN) !

Location : Serving Communities Across the North Central and Quabbin Region

Are you passionate about redefining recovery support? At GAAMHA, we believe that recovery is more than just treatment—about hope, connection, and building pathways back to community life. We’re seeking a dedicated Recovery Support Navigator (RSN) to assist individuals in navigating the complex world of treatment, recovery resources, and community support with dignity and respect.

This is more than a navigation role—it’s an opportunity to walk alongside people at every step of their recovery journey, break down barriers, and advocate for care that truly fits their unique needs. As an RSN, you’ll be a trusted partner, resource, and connector—empowering people to define their own goals and access the tools they need to thrive.

What You’ll Do :

Serve as a central point of connection for individuals with substance use disorders and / or co-occurring mental health challenges, helping them access the care and support they need.

Build strong, trust-based relationships with individuals, clarifying goals, exploring recovery options, and providing education on available services and pathways.

Ensure that each individual has a comprehensive, person-centered treatment plan in place while supporting the individual accomplish their goals, adjusting as needed.

Use a “multiple pathways” philosophy to honor individual choices in recovery and offer options that reflect each person’s goals, values, and culture.

Facilitate connections to community-based recovery support, treatment programs, peer support, and family resources.

Assist individuals in navigating health insurance coverage and advocating for their access to in-network and out-of-network providers.

Provide temporary transportation for essential medical or behavioral health appointments while helping individuals transition to sustainable community transportation options.

Meet individuals in safe, accessible locations—whether at home, in the community, or at GAAMHA sites.

Develop and maintain collaborative partnerships with referral sources, municipalities, healthcare providers, funders, and community organizations to strengthen GAAMHA’s recovery network.

Maintain accurate and timely documentation, records, and billing in accordance with agency and insurance requirements.

Represent GAAMHA and its mission in the community, modeling professionalism, compassion, and respect for every individual.

Protect confidentiality and uphold all relevant laws, regulations, and policies regarding privacy and data security.

Attend all the training required and team meetings to improve your skills and stay connected to best practices.

Carry out other duties that advance GAAMHA’s mission of supporting people on their path to recovery and community inclusion.

What You Bring :

A bachelor’s degree in social work, psychology, or a related human services field is preferred. Candidates with a CADC or LADC II are encouraged to apply.

Minimum of two (2) years of experience working in the behavioral health field, ideally with individuals in recovery.

Valid driver’s license with an acceptable driving record (travel is required).

Satisfactory CORI (criminal background check) upon hire and annually.

Solid understanding of substance use disorder treatment and recovery supports, including knowledge of MassHealth services and community resources within the service area.

Supervision :

Reports to : RSN Coordinator (Administrative) and Clinical Director (Clinical).

Supervises : None.

Why GAAMHA?

At GAAMHA, we believe in the power of community, connection, and redefining what recovery can mean for each individual. Our programs help people move beyond stigma, rebuild their lives, and reclaim their place in the community. As a Recovery Support Navigator, you’ll be part of a supportive team that values compassion, creativity, and the courage to meet people where they are.

If you’re ready to help people access hope, healing, and meaningful support—while shaping a stronger, more inclusive recovery community—we’d love to meet you.

Apply today and help redefine recovery with GAAMHA.

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