EFT Support Specialist

Civista Bank

Description : Position Purpose :

The EFT Support Specialist serves as a Subject Matter Expert (SME) for multiple functions within the EFT Services department. Core responsibility includes reading, interpreting, and responding to various types of legal orders served to the bank. The ability to ensure timely and accurate responses is critical to success. Other key responsibilities include supporting the EFT Services team processing various ACH returns, coverage for various wire transfer duties, and completing departmental help desk tickets. Instrumental in driving outcomes, attention to detail, good problem-solving skills, and accuracy working in a time sensitive environment are essential skills for candidates considering this role.

Key Accountabilities, Responsibilities and Expectations :

Court Orders Processing :

• Manage and ensure timely responses to garnishments, levies, and child support orders in compliance with regulatory requirements and internal policies.
• Review transaction history to confirm federally protected funds are not garnished.
• Scan and maintain electronic records of all court order documentation.
• Submit documents to EFT Services Manager for final review on orders requiring funds.
• Update the Bank's Core Processing Application to reflect bankruptcy notices.

Subpoena Processing :

ACH / Wire Processing :

Requirements :

Qualifications, Knowledge and Skills :

Physical Requirements :

EOE - Race / Sex / Disability / Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

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