Patient Services Rep

Job Overview

The purpose of the Patient Service Representative (PSR) is to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations.

Essential Functions

• Coordinate scheduling for Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient.
• Serve as the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance information as needed, and confirming referrals are active for upcoming visits.
• If located in the call center, primarily interact with patients and families via phone and be accountable to applicable phone performance metrics such as abandonment rate, phone courtesy and appropriate dispositioning.
• Perform outbound calls to prepare patients and families for upcoming appointments and to reschedule missed appointments to prevent further delays of care.
• If located in the clinic, primarily interact with patients and families in person and be accountable to performance metrics such as transcribed orders, courteous interactions and accuracy of scheduling.
• Clinic-based PSRs may perform outbound calls to schedule referral appointments or upcoming visits.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Qualifications

Pay and Location

Location : 165 Somerset Street, New Brunswick, NJ 08901

Facility : RWJ New Brunswick

Department : Cancer Ctr-Admin

Pay Range : $19.74 - $24.97 per hour

Shift : Day

Status : Full-Time

Req # : 0000201717

Benefits and Perks

RWJBarnabas Health offers a comprehensive benefits and resources package to support employees' physical, emotional, financial, personal, career, and community wellbeing. Benefits include, but are not limited to :

Company Note

Equal Opportunity Employer. RWJBarnabas Health is committed to providing a diverse and inclusive work environment. The information provided is subject to change and does not form a contract of employment.

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