Security and Loss Prevention Officer

Job Description

Job Description

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You :

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

Job Description

What You Will Be Doing :

Monitor security of all space and assets throughout shift

Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas

Enforce Covid-19 safety protocols for colleagues and guests

Initiate and coordinate emergency procedures in the event of an emergency

Investigate and report any violations to law / property policy, occurrences of accidents, complaints, criminal activity and crisis situations

Develop and implement internal safety trainings, protocols, and programs

Coordinate Hotel-wide safety trainings with local authorities and outside vendors

Provide rapid response to all guest and colleague incidents, accidents, and emergencies

Responds to all first aid calls and administers aid as appropriate

Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds

Present for VIP arrivals, departures, and high-profile guest functions

Develop and maintain strong relationships with Building security and local authorities

Participate in colleague briefings and formal communication meetings

Review daily reports and arrivals ensuring proper preparation for shift

Assist management with colleague bag check and locker check programs

Audits Hotel Key Program, ensuring procedures are followed

Consistently offer professional, engaging and friendly service

Other duties as assigned

Qualifications

Your Experience and Skills Include :

Minimum 1 year previous Security experience, preferably in a luxury environment

Ability to remain calm under pressure and prioritize needs

Excellent problem solving and reasoning capabilities

Must act with discretion at all times

First aid, AED, and CPR certifications an asset

Must be able to work nights, weekends, and holidays

Excellent interpersonal and conflict resolution skills

Excellent written / verbal communication, with strong focus on documentation

Strong guest service orientation

Able to balance a variety of conflicting priorities while providing guest service

Ability to walk, stand, or sit for extended periods of time.

Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet...etc.

Carry fire extinguishers and / or other emergency equipment

Exert up to 50 pounds of force occasionally, and / or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects.

Walk up or descend down stairs throughout shifts.

Self-motivation and ability to work independent of immediate supervision.

Additional Information

Physical Aspects of Position (include but are not limited to) :

Visa Requirements : Must have proof of valid U.S. work authorization.

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer.  We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS