Retail Manager 2

Job Description

Role Overview :

Success is yours when you collaborate and work hard in our team-based culture!

Sodexo’s Campus Segment is seeking an experienced and customer-focused Retail Manager 2 to join our team at SUNY Plattsburgh in beautiful Plattsburgh, NY .

This is an exciting opportunity to lead a vibrant, student-centered retail dining program featuring a variety of branded and in-house concepts. The Retail Manager will oversee daily retail food operations, ensuring exceptional food quality, outstanding customer service, and operational excellence.

The successful candidate will bring a passion for hospitality, a strong operational background, and the ability to inspire teams in a fast-paced campus environment.

What You'll Do :

Direct daily operations of multiple retail food venues, ensuring top-tier food quality, safety, and customer satisfaction.

Lead and develop hourly and supervisory food service staff while fostering a positive, inclusive, and safety-focused workplace culture.

Ensure compliance with Sodexo’s cash-handling, sanitation, and food safety procedures.

Maintain strong client and customer relationships, ensuring service excellence and satisfaction.

Drive operational performance, financial results, and team engagement.

Implement and maintain brand standards across all concepts.

Monitor labor, food, and supply costs to achieve operational goals.

Champion Sodexo’s zero harm mindset for ourselves, our customers, our food, and our employees.

What We Offer :

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring :

Management experience in retail dining, branded concepts, or hospitality operations.

Proven ability to lead and motivate a diverse team in a union environment.

Strong focus on customer service, food quality, and brand compliance.

Excellent organizational, financial, and communication skills.

Experience managing multiple food venues or high-volume operations preferred.

Knowledge of POS systems, cash handling, and inventory management.

A passion for engaging campus communities and enhancing the student dining experience.

Who We Are :

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements :

Minimum Education Requirement - High School Diploma or GED or Equivalent

Minimum Management Experience - 1 year