Field Service EngineerAegis Worldwide • Dayton, OH, US

Field Service Engineer

Aegis Worldwide • Dayton, OH, US

10 days ago

Job type

Full-time

Job description

Job Description

Position Overview

We are seeking an experienced Senior Service Technician to support customers with the installation, troubleshooting, repair, and maintenance of advanced CNC machinery and automation systems. This field-based role includes mentoring junior technicians and ensuring exceptional service delivery.

The ideal candidate has strong electrical and mechanical aptitude, deep CNC knowledge, and enjoys solving complex technical challenges. This role involves regular travel to customer sites and demands a commitment to quality, safety, and customer satisfaction.

What We Offer

Long-term company stability and ongoing growth opportunities
Competitive compensation
Comprehensive benefits package :

Medical insurance

401(k) plan

Paid vacation and holidays

Sick leave

Tuition assistance

Key Responsibilities

Troubleshooting & Repair

Diagnose and repair mechanical, electrical, pneumatic, hydraulic, and software issues on CNC equipment.

Installation & Commissioning

Lead machine installation efforts, including leveling, alignment, calibration, and functional testing at customer sites.

Preventive Maintenance

Implement and perform scheduled maintenance programs to ensure optimal machine performance and reliability.

Mentorship & Knowledge Sharing

Support and train junior technicians by sharing best practices and providing on-the-job guidance.

Customer Interaction

Collaborate directly with customers to provide technical solutions, operational guidance, and performance improvement recommendations.

CNC Controls Support

Configure and troubleshoot major CNC control systems, including Fanuc, Siemens, and others. Perform necessary software or firmware updates.

Service Documentation

Maintain clear service records, issue reports, and communicate findings to technical and engineering teams for continuous improvement.

Emergency Service

Respond to urgent service calls quickly to minimize machine downtime and production interruptions.

Safety & Compliance

Follow all relevant safety procedures, industry regulations, and site-specific guidelines.

Qualifications

Deep understanding of CNC systems, electrical schematics, and mechanical components

Experience with control systems such as Fanuc, Siemens, and others commonly used in manufacturing

Knowledge of PLCs, servo motors, drives, and automation hardware

Proficient in diagnostic tools such as laser calibration and ball bar testing

Strong communication and documentation skills

Ability to lead field projects and mentor less experienced technicians

Education & Experience

Associate’s or Bachelor’s degree in a technical field (Mechanical, Electrical, or Industrial Engineering) or equivalent work experience

8+ years of hands-on experience servicing CNC equipment

Strong background in interpreting schematics and machine documentation

Experience training operators or maintenance teams is a plus

Travel & Physical Requirements

Willing to travel up to 50% of the time, including overnight trips as needed

Must have a valid driver’s license and clean driving record

Ability to lift up to 50 lbs and perform tasks such as bending, crawling, and climbing ladders (up to 8 feet)

Capable of driving to and working at customer sites daily

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Field Service Engineer • Dayton, OH, US

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