Sr. Service Contract Specialist

Overview

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Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the SCLO Team?

As a Sr. Contract Specialist with WWT, you will serve a critical role within our Service Contract & Licensing Operations team and interact directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers. This team delivers critical support to WWT's customers by proactively managing their service contracts and subscription renewals of which you and the team will provide. By joining the SCLO team, you will truly have the opportunity to hone in and master your craft and realize what is needed to solve real life business issues! If you are looking to further understand and support the many new and renewing OEM Service Contracts, please look into joining WWT today!

Responsibilities

• Build and maintain strong working relationships with WWT account teams, OEM account teams, internal operations and OEM operations teams.
• Assist the WWT business units with identifying and quoting OEM service contract renewals.
• Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management.
• Maintain proficiency in the use of OEM and WWT Service Contract Tools.
• Maintain good organizational skills to keep details organized for each opportunity or account in the Customer Profiles (deal id's, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards).
• Run and maintain reports as necessary for our customers for their OEM service contracts. Manage the monthly and quarterly meetings and true-up process for customers as applicable.
• Work to ensure renewals are quoted in a proactive manner (beginning 90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
• Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Be a subject matter expert for our SCLO team, WWT account teams, internal operations teams and external customers for service offerings, contracts, policies and tools. Be able to discuss and demo our tools and processes.
• Proactively work with our Lifecycle Services Team to identify additional opportunities outside the basic renewal to drive additional value.
• Be creative in structuring deals and provide options for the customers based on their needs. Offer suggestions and advice around opportunities and options to our WWT and OEM account teams while driving higher margins.
• Bring innovation around current processes and customer offerings to improve the SCLO team's success and drive more value to our end user customer and OEM partners.

Qualifications

Personal Attributes

Salary and Benefits

Salary range : A reasonable estimate of the current base pay range for this position is $60,800 to $76,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Some positions may be eligible for variable incentive compensation, such as bonuses or commissions, not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees :

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Equal Opportunity Employer

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