Medical Records Courier

Company:

Providence at Home with Compassus

Position Summary

The Courier plays a key role in supporting patient care by managing the flow of medical orders and building strong relationships with provider offices. This position requires excellent customer service skills, strong attention to detail, and the ability to serve as a bridge between the marketing team and office operations. The Courier ensures that medical orders are signed, dated, and returned promptly to support compliance and timely patient care.

Position Specific Responsibilities

• • Pick up and deliver medical records and orders from provider offices in a timely, professional manner
  
  • Maintain the proper chain of custody at all times using a manual manifest and/or scanner/mobile app
  
  • Report any issues or concerns on assigned routes/orders to dispatch or supervisor immediately
  
  • Follow and maintain confidentiality rules and regulations
  
  • Maintain valid driver’s license, insurance, and vehicle registration
  
  • Keep vehicle in safe, working condition and present a professional appearance at all times
  
  • Ensure medical orders are accurate, signed, and dated to support ongoing patient care
  
  • Build and maintain positive relationships with provider staff to support care coordination and alignment with best practices, helping to position the agency as the home health agency of choice
  
  • Collaborate with marketing and office staff to resolve order issues and strengthen provider partnerships
  
  • Promote provider engagement to strengthen relationships and support effective care coordination
  
  • Demonstrate strong organizational skills to track orders and follow up as needed
  
  • Represent the organization professionally, providing excellent customer service
  
  • Performs other duties as assigned

Education and/or Experience

• High school diploma or GED required.

• Bachelor's degree preferred.

• Customer service experience required; healthcare or medical records background strongly preferred.

• Previous courier/driver experience preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.

• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Ability to navigate efficiently using GPS or maps.
  Strong organizational and time-management skills.
  Customer service experience required; healthcare or medical records background strongly preferred.
  Excellent interpersonal and relationship-building skills; able to collaborate with providers, staff, and internal teams.
  Strong attention to detail with the ability to ensure accuracy of signed and dated orders.
  Comfortable acting as a liaison between marketing and office staff.
  Ability to manage multiple tasks independently while maintaining professionalism.
  Interest in career growth opportunities, including potential transition into sales, is a plus.

Certifications, Licenses, and Registrations

• Valid driver’s license, clean driving record, reliable transportation, and proof of insurance.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $16.66-$21.94

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

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We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

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• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
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