IT Support Specialist

Position Summary :

We are seeking a skilled and motivated Mid-Level IT Support Specialist to join our team. This onsite, hands-on role is responsible for supporting and maintaining the organization's IT infrastructure, managing hardware endpoints, and delivering outstanding technical assistance to end-users. The ideal candidate will demonstrate strong technical expertise, excellent interpersonal skills, and a customer-focused approach to problem-solving.

Key Responsibilities :

• Provide day-to-day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues.
• Provide support for hardware, software, and network issues.
• Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools.
• Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, AWS, Microsoft 365, and other systems.
• Provide user support and training for the Microsoft 365 productivity suite (Outlook, Teams, OneDrive, SharePoint, etc.).
• Monitor system performance and troubleshoot issues to ensure optimal uptime.
• Assist in the deployment and maintenance of enterprise applications and tools.
• Support cybersecurity initiatives including antivirus, patch management, and vulnerability remediation.
• Document technical procedures, configurations, and issue resolutions in a clear and organized manner.
• Participate in IT projects such as system upgrades, migrations, and rollouts.
• Train and support users on IT systems and best practices.
• Deliver exceptional customer service and maintain strong working relationships with end-users and team members.

Qualifications :

Preferred Skills :