Network Support Specialist

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits flex cards and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth improve outcomes reduce costs and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits fintech payment platforms and member engagement solutions we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure proprietary technology systems and premier service delivery model allow our health plan partners to deliver high-quality value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US South America and India.

Role :

The Network Support Agent is a critical high-impact position responsible for supporting the Nations Transportation nationwide provider network. Agents are expected to manage complex inquiries resolve payment and trip-related issues with precision and provide real-time operational support across multiple systems including Zendesk NetSuite and internal tools.

Responsibilities :

• Act as the first line of support for all in-network transportation providers via inbound calls Zendesk tickets sms and email.
• Resolve complex inquiries regarding trip assignments incentive structures and payment discrepancies not just route them.
• Access and interpret financial and operational data in NetSuite and other systems to explain payment statuses and trip metrics.
• Triage and escalate issues quickly and accurately to Dispatch Payments or Provider Operations when specialized intervention is needed.
• Maintain strict SLA compliance for response and resolution times
• Document all support interactions in detail within Zendesk and CRM tools for accountability and performance tracking.
• Identify process gaps and recurring issues communicating patterns to leadership for continuous improvement.
• Represent NationsBenefits Transportation professionally in every interaction ensuring providers receive accurate and compliant guidance.
• Master multiple platforms simultaneously toggling between systems efficiently to deliver timely solutions in live support environments.

Qualifications :

NationsBenefits is an Equal Opportunity Employer.

Required Experience :

IC

Key Skills

Dhcp,Routing Protocols,Collection Management,Network Administration,Network security,Tcp / IP,LAN,Computer Networking,OSPF,Network Monitoring,TCP,Dns

Employment Type : Full-Time

Experience : years

Vacancy : 1