Job Summary

VSolvit is currently seeking the services of an experienced Help Desk Support person. The candidate will initially work under close personal supervision to training on operations of Government-Industry Data Exchange Program (GIDEP). The candidate will be provided detailed written or oral guidance to GIDEP customer base. The candidate will resolve common operating.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), and staying focused on the assigned tasks including company meetings, and completing other tasks as assigned.

Responsibilities

• Answer help desk phones for assigned account(s) and respond to inquiries to ensure customer needs are met.
• Identify customer needs and resolve issues based on applicable policies and procedures
• Assist in resolving technical problems on an account by providing guidance regarding hardware and software problems. Resolve and / or refer highly complex technical problems as appropriate.
• Respond to inquiries submitted via email.
• Maintain and update records and the GIDEP tracking database.
• Process membership applications.
• Access Government sites to vet membership applicants

Additionally, the candidate must have the following skillsets :

Basic Qualifications

Preferred Qualifications