Customer Service Representative (Dallas)

Customer Service Representative Summary

In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

Tasks and Responsibilities :

Support the Customer Service Center by performing tasks assigned by the Customer Success Manager

Provide first level support to customers

Resolve issues effectively, escalating as needed

Greet customers with a professional and welcoming manner

Speak to as many customers as possible daily

Monitor and track recurring customer issues

Update customer accounts

Offer upgrade paths or new services to new and existing customers

Support the Customer Success Manager as needed

Requirements :

Demonstrate experience utilizing computers

Ability to troubleshoot and effectively

Clear communication with peers

Must think independently with an attention to detail

Track and monitor tasks to completion

Must be team oriented and maintain a professional demeanor at all times

Enjoy helping and speaking with customers

Excellent customer service and communication skills

Must have a collaborative approach and positive attitude

Please submit your to apply!