WFS HEN Case Manager

Closes: 3/15/26 - Spokane, WA - Full-time/Hourly

Wage: $24.00 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
Provide Housing & Essential Needs (HEN) services to persons deemed eligible by the Department of Social & Health Services; & in accordance with the grant requirements funded by the City of Spokane. Provide case management services to eligible persons to develop & execute Housing Stability Plans & provide Essential Needs. Work cooperatively with referral agencies & other community entities directly & indirectly to ensure desirable outcomes for HEN recipients. Must pass background & driver record check.

Education &/or Experience:
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

• Effectively assist participants in achieving housing stability.
• Ensure that participants receive the assistance needed to promote housing stability, including but not limited to: conduct needs assessment, create Individualized Housing Plans (IHP) that include specific plans & specific goals, monitoring from the time of intake until they exit the program, & ensuring thry obtain essential needs.
• Document participant eligibility for the program. Determine the participant's household needs & priorities. Gather & record information about the participant's, income, eligibility for public benefits, background, & supports, & living situation in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
• Coordinate &/or provide essential needs for the participant to achieve & maintain stable housing.
• Coordinate activities & work collaboratively with community agencies providing services to ensure that IHP are achieved.
• Use informal community networks, as needed, to locate resources & make referrals as necessary in support of IHP.
• Participate in meetings, staffings, & other activities to promote & review the effectiveness of IHPs & overall case management efforts.
• Assist with the development & implementation of programs & services.
• Assist with screening of referrals for appropriate program & service options.
• Establish & maintain good working relationships with participants, referral agencies, & all team members.
• Follow up on participant progress, providing encouragement.
• Ensure all paperwork & related activities are current, accurate, & in compliance. Includes case notes, & other documentation required by the program or GIIN management.
• Stay informed of state & federal laws affecting the organization & the people it serves.
• Provide services in accordance with Goodwill policies, CARF standards, & principles of safety.
• Assist in developing natural supports for participants.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, & oversee the program & goals agreed upon.
• Model appropriate work behaviors & interpersonal skills.
• Inform business, labor, & the general public about Goodwill services & available potential employees.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
• Other duties as assigned.