Remote Operations Supervisor

A company is looking for a Remote Operations Supervisor to organize and direct daily activities of its contact center operations.

Key Responsibilities

Supervise contact center employees to ensure productivity, quality, and timeliness of work

Monitor quality and performance of assigned projects and departmental goals

Assist in developing and administering training while participating in team meetings and discussions

Required Qualifications

High School Diploma or GED

Three or more years of supervisory experience in a contact center environment

Advanced computer skills with Microsoft PowerPoint, Word, Excel, and Outlook

Ability to learn multiple system applications with minimal direction

Ability to work in a quiet and private work-from-home environment with high-speed internet