Desktop Support Analyst

Job Description

Job Description

We’re looking for a hands-on Desktop Support Analyst to join our IT team and provide exceptional end-user and executive-level support in a Windows 365 environment. You’ll be responsible for ensuring seamless day-to-day technology operations, managing endpoint devices, and assisting users across all levels of the organization.

Key Responsibilities

• End-User Support : Provide daily technical assistance for Windows 10 / 11 and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Executive & VIP Support : Deliver responsive, white-glove service to senior leaders, including in-office, remote, and mobile device support.
• Device Management : Use Intune and Endpoint Manager to configure, deploy, and secure Windows 365 desktops, laptops, and mobile devices.
• Active Directory Administration : Manage user accounts, security groups, and permissions; perform password resets and access control tasks.
• SharePoint Administration : Assist with permissions, content access, and user support for SharePoint Online sites and document libraries.
• Hardware Support : Diagnose and repair PCs, peripherals, printers, and conference room AV setups.
• Onboarding & Offboarding : Prepare new hire equipment, provision accounts, and ensure smooth IT onboarding experiences.
• Incident Tracking : Maintain detailed records in the IT ticketing system, ensuring timely resolution and clear communication with users.
• System Improvements : Recommend and implement improvements to enhance efficiency, security, and user experience.

Qualifications

Preferred