Customer Service Center Supervisor

Job Title : Customer Service Center Supervisor

Location : Dallas TX, 75246

Duration : 07+ Month

Education : Associate's degree preferred.

Shift Details : 1 : 00 PM -9 : 30 PM

Job Description :

• NTX CSC is looking for a supervisor.
• Daily operations of the customer service center, including hiring and disciplinary actions.
• Monitors the call volumes, productivity, and Quality Reviews.
• Handles escalated and overflow calls as needed.
• Oversees the daily operations of the department, including flow of daily workload, delegating assignments, and managing employee issues as they arise. Supervise time and attendance issues.
• Serves as a liaison with other departmental and vendor contacts
• Provide input and feedback on performance reviews.