Applications Scientist

The Applications Scientist is the sales and application person responsible for the Liquid Handling platform-based application solutions within the Americas. This person will be the technical resource to assist and support the generalist salesperson with the goal of winning the sale. An application solution is defined as a combination of software, software scripts, hardware and biology that target a specific application. These application solutions could include instrument components from one or more Business Units, collaboration with third party instrument and / or reagent vendors. The person in this position will act as an expert and knowledge source for the Tecan generalist sales team

Responsibilities / Tasks / Activities

Essential Functions

• Become a technical expert within the Liquid Handling automation field, providing specific application expertise to gain customer confidence during pre- and post-sales process.
• Encourage the sales generalists to shift focus from product features to the customer’s application through coaching and continuing education.
• Delivers market input on current “hot applications” including trends seen at customers
• Responsible for all aspects of the applications sale, from pre-sale support, including application analysis, solution design and configuration, instrument demonstration (if required), through to installation and providing higher level complexity post sale support.
• Maintain up-to-date references of local Liquid Handling platform customers to be disseminated to sales generalists as needed.
• Provide applications support and training for members of the service organization.
• Work directly with Liquid Handling applications and product management to ensure excellent flow of information from both the field and customers to product management and back again
• Participation in marketing and sales meetings at Tecan sites when appropriate.
• Collect and maintain up-to-date competitive and market information to disseminate to the sales force as well as the marketing and manufacturing sites.
• Involvement in marketing activities, including but not limited to, planning of the shows to attend, deciding which companies to collaborate with, assistance with the Website design material review, review and critique marketing materials, etc.
• Ensure any application data entry into CRM is done accurately and regularly, where appropriate
• Ability to travel (often on short notice)
• Works within guidelines of company travel and expense policies.
• Handles essential tasks as assigned and responds to change productively.
• Supports the Quality System and Quality Policy by following procedures / work instructions and creating records to meet the requirements of the Quality System Regulation
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

Skills

Ability to communicate with and understand the needs of internal and external clients

Strong organizational skills

Ability to conceptualize

Excellent written and oral communication skills with the ability to put ideas across

Ability to mesh well with the existing management team by being a good listener, a team builder and an articulate advocate of the vision

Ability to communicate clearly and persuasively is very important (both oral & written)

Ability to travel internationally, regionally as well as locally, at least 30%

This role involves providing support to our clients in the Bay Area and across the West Coast, requiring travel.

Ability to work well under pressure, to multi-task

Strong interpersonal and organizational skills are essential.

High level of commitment and initiative

Proven team player

A desire to make the difference!

Keeping abreast of scientific literature and maintaining an awareness of new technologies and techniques

Experience

BSc, in Biomedical Engineering, Computer Science, Biology or equivalent.

Minimum 2 years relevant liquid handling and automation experience gained within an academic or industry setting, including writing automation applications in instrument native language or software.

Experience with VBScript, VBA, and .NET applications.

Experience with a range of molecular biology techniques including NGS sample preparation, NA purification, quantification and normalization, PCR and qPCR reaction set up.

Experience with automated instrumentation required.

Proven ability to work effectively with customers and internal associates

Practical knowledge of Windows Applications.