Manager, Abortion Access Hub, Bureau of Maternal Infant and Reproductive Health

Community Coordinator - 56058

The New York City Health Department is as varied as the city it serves. Our 6,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety, and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration. The vision of the DFCH is that every child, woman, and family recognize their power and is given the opportunity to reach their full health and development potential. We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQ equity, to apply. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO : - Oversee the work of Abortion Navigation Hub Navigators engaged in scripted interviews, sharing of key messages and linkage to services and maintain daily communication with their Navigators, as assigned - Provide guidance to Navigators to ensure that case interview activities are conducted according to applicable Navigation Hub protocols, policies, and procedures - Monitor Navigator calls to ensure comprehensive and high-quality interviews - Conduct routine quality assurance monitoring to ensure that data are appropriately collected and entered into the data system; troubleshoot and follow-up on data errors - Provide ongoing refresher training for Navigators - Provide leadership with ongoing feedback on protocols, data collection instruments, and systems to enhance their effectiveness and efficiency in meeting Navigation Hub objectives - Prepare provider reports and ad hoc reports for leadership. - Prepare training materials and assist with onboarding new navigators. - Take calls and chats as needed for full coverage. - Collaborate with the MIRH leadership to ensure updated resource lists are used during interviews, including information on referrals to social and health services - Assist with interviewing and hiring of new Navigators, and match hiring needs with the language needs for the communities being served (e.g., Spanish, French, Haitian-Creole, Mandarin, Cantonese, Bengali) - Protect and maintain individuals' privacy and confidentiality PREFERRED SKILLS : - Public health experience and training - Experience supervising diverse teams - Experience working with different communication styles - Ability to be respectful, sensitive to and understanding of the diverse perspectives of staff and work with them to resolve differences - Ability to supervise teams who may work remotely - Proficiency in navigating computer systems; ability to learn new data systems quickly and to comply with data integrity and security to safeguard all personal identifiable information - Ability to demonstrate a professional, positive attitude and work ethic - Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities - Excellent interpersonal skills required and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress - Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.) - Ability to show empathy and be non judgmental toward distressed individuals - Excellent organizational skills and multitasking abilities - Critical thinking and sound judgment - Ability to speak, read, and write English - Proficiency in languages other than English a plus - Preference given to New York City residents Why you should work for us : - Loan Forgiveness : As a prospective employee of the City of New York, you may be eligible for federal / state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. - Benefits : City employees are entitled to unmatched benefits such as : o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position's associated union / benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy : Depending on your position, you may be able to work up to two days during the week from home. - Job Security : You could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV / AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity : The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

Minimum Qualifications : 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness : As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

Residency Requirement : New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information : The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.