Appointment Scheduler / Primary Care

Appointment Scheduler / Primary Care (Full Time)

Department : Family Practice / Internal Medicine

Location : 9 Chatham Center, Savannah, GA

SouthCoast Is Looking for a Full-Time Appointment Scheduler for our Chatham Parkway Office

Join our dedicated primary care team as an Appointment Scheduler - a key member of our front office responsible for ensuring a positive first impression for every patient. This position requires exceptional communication skills, attention to detail, and the ability to manage a high volume of calls with patience and professionalism.

Key Responsibilities

• Schedule and coordinate patient appointments efficiently and accurately.
• Manage incoming calls on a multi-line phone system, providing courteous and professional assistance.
• Book, confirm, and reschedule appointments; relay messages to providers and staff as needed.
• Arrange interpreter or translation services when required and document accordingly.
• Collect and verify patient demographic information, updating records in the scheduling system.
• Maintain up-to-date provider schedules to ensure proper patient placement and workflow.
• Answer inquiries regarding appointments, services, and scheduling procedures.
• Update the master schedule daily with cancellations or additions and notify providers or nurses as appropriate.
• Perform additional administrative duties as assigned by the Supervisor.

Qualifications

Education / Experience : High School Diploma. At least one year work experience in a medical office / Imaging department setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

Benefits : Health, HSA / FSA, dental, vision, life, long term disability, 401(K) with employer contribution & supplemental insurance. PTO, holidays, and bereavement leave.

EEO, DFW, MFVD