Desktop Support Technician Level III

Description

Tyto Athene is searching for a Desktop Support Level III to join our team in Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities :

Diagnose and resolve customer reported system incidents, problems, and events.

Administer accounts, network rights, and access to systems and equipment.

Troubleshoot system hardware and software.

Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

Knowledge of systems administration concepts.

Knowledge of the operations and processes for incident, problem, and event management.

Knowledge of electronic devices (e.g., computer systems / components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).

Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.

Develop a trend analysis and impact report.

Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.

Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager

Troubleshoot VMware WorkspaceOne enrollment issues.

Troubleshoot VMware WorkspaceOne Application Assignment issues.

Qualifications

Required :

Three or more years of experience managing network modernization work or system projects of similar scope and complexity.

Experience as a desktop support technician or equivalent.

Capabilities needed to deliver in-person and remote IT aid.

Fantastic installation, diagnostic, upgrade, and restoration abilities.

Knowledge of iOS and Android Operating Systems

Knowledge of VMware WorkspaceOne Mobile Device Manager

Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.

Excellent vertical and lateral thinking.

Superb time management skills.

Clear written and verbal communication.

Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.

Forbearing, flexible, and supportive

ACTIVE IAT II Security Plus + Certification

Provide onsite support in Westover, MA.

Clearance :

• Active DoD Secret clearance

About Tyto Athene

Compensation :

Benefits :

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

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Location US-MA-Chicopee

ID 2025-1520

Category Information Technology

Position Type Full-Time