Complaint Intake Coordinator - Consumer Credit Unit (Compliance Specialist II)

Complaint Intake Coordinator Consumer Credit Unit (Compliance Specialist II)

Details

Section : Consumer Protection Position Number : LAA-00171 Salary Range : $49,848.00 -$68,772.00 Yearly Apply By : Thursday, December 12, 2024, 11 : 59 pm FLSA : Non-Exempt

Work Unit : Consumer Credit Job Location : 1300 Broadway, Denver, CO 80203 Release Date : Tuesday, November 26, 2024 Employment Type : Full-Time Position Type : Classified

The Consumer Credit Unit is seeking an experienced compliance professional to join its collaborative team as the Complaint Intake Coordinator ! This position offers the opportunity to be involved in meaningful work that protects the consumers of Colorado. This position is best suited for an experienced professional who thrives on providing exceptional regulatory support and has an interest in serving the public. To partake in supporting these important efforts while serving the people of Colorado, apply today!

Description of Job

The Consumer Credit Unit (CCU) enforces the Colorado Uniform Consumer Credit Code (UCCC) (consumer lending); Uniform Debt Management Services Act (credit counseling and debt settlement); Credit Services Organization Act (credit repair), Rental Purchase Agreement Act (rent-to-own), the Colorado Fair Debt Collection Practices Act (collection agencies), and the Colorado Student Loan Equity Act.

WHAT YOU WILL DO

The Complaint Intake Coordinator (Compliance Specialist II) will process incoming consumer complaints and collaborate with unit staff regarding compliance of regulatory programs named above, by applying the applicable rules, regulations and / or statutes to determine violations. The successful candidate will be responsible for the intake and processing of consumer complaints, initial complaint review, and resolution of complaints while working with the Unit managers and other Unit team members to provide technical assistance to consumers and regulated entities.

Specific duties include the following :

• Answer calls from consumers or other members of the public who are seeking information on the regulated agencies and industries, including returning calls from voice messages left by consumers.
• Conduct the initial review, gather facts to analyze and research complaints, identify potential violations of statutes and the responsible parties.
• Identify complaints concerning entities under investigation or subject to pending litigation.
• Develop written communication with industry members and consumers for appropriate status, outcome, or resolution of complaints.
• Assist in contacting other state and federal agencies when applicable.
• Communicate with industry members and consumers for all the regulatory programs of the Unit orally and with written correspondence.
• Manage the collection of complaint data by gathering, reviewing, and distributing complaint intake documents.
• Provide substantive information about consumer credit and collection laws in response to public inquiries.
• Analyze compliance trends in the industry.
• Escalate complaints to the appropriate examiners when necessary.

Salary note : Although a salary range is listed, salary will be set commensurate with the successful candidates qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill multiple positions in the Department of Law, Consumer Credit Unit.

WHAT WE ARE LOOKING FOR

Minimum Qualifications and Substitutions : Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

Experience Only :

Requires five (5) years of professional experience in regulatory compliance, complaint intake and review, or compliance work related to licensing.

OR

Education and Experience :

A combination of full-time closely related college course work and / or professional experience in regulatory compliance, complaint intake and review, or compliance work related to licensing. totaling five (5) years .

Preferred Qualifications :

In addition to the minimum qualifications, the preferred applicant will also demonstrate and clearly describe the following skills and experience in their job application :

Conditions of Employment :

Please view thefull job description for more information, including information about compensation and benefits, and to apply online.

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