Junior Technical Support EngineerCONTAQT • Tampa, FL, US

Junior Technical Support Engineer

CONTAQT • Tampa, FL, US

7 days ago

Job type

Full-time

Job description

Overview

Join to apply for the Junior Technical Support Engineer role at CONTAQT . Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.

Responsibilities

Handle customer's technical issues by phone, email and chat
Lead trainings for end-users, set up new users' accounts and profiles and deal with connectivity issues
Rapidly establish good working relationships with customers, support team and software developers
It may also be necessary to travel to our international clients worldwide and work on-site several times a year

Qualifications

1+ year of experience in helpdesk departments or technical support for software products

Strong problem-solving and troubleshooting skills

Attention to detail

Experience in handling customer issues and crises in a production environment

Ability to work under pressure, meet deadlines and prioritize workload

Knowledge of computer networks, servers and security software and hardware (TCP / IP, DNS and DHCP, Firewalls etc)

Knowledge in telecom technologies, information systems and call center applications is a plus

Job Details

Location : Tampa, FL, US

Employment type : Full-time

Seniority level : Entry level

Job function : Information Technology

Industries : Software Development

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Technical Support Engineer • Tampa, FL, US

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