Access Representative I

Access Representative I

This position is only open to applicants currently residing in one of the following states : Alabama, Arizona, Georgia, Illinois, Iowa, Kansas, Louisiana, Mississippi, Nebraska, North Carolina, Oklahoma, Texas or Virginia.

Position Purpose :

The Access Representative I is responsible for the delivery, support, and continual improvement of Identity and Access Management (IAM) services. This position assists with new hire access, terminates access as appropriate, and completes regular audits to ensure compliance with contractual obligations.

Organization :

This position reports to the HR Manager.

Essential Functions :

Ensure security access requests are accurately provisioned to create, modify, delete, maintain, and monitor system access.

Communicate with internal and external customers on access to various applications.

Assist customers with access issues, request submissions, and other issues related to client system access and security protocols.

Reviewing trackers to ensure access has been submitted and completed.

Monitor requests and ticket queues to ensure approved provisioning, de-provisioning, and account access modifications are fulfilled in a timely manner.

Identify, investigate, research, and conduct root-cause analysis to resolve provisioning and systems access related issues.

Align system access policy and procedures with control best practices and self-test these controls for effectiveness.

Documenting processes and procedures to ensure consistency and update when items have been identified.

Review current processes and protocols for best practices and process improvement.

Work with teams both internally and externally to implement and maintain security controls in various systems and applications.

Knowledge & Experience :

High School Diploma or GED required.

Minimum of 1 year experience working with access requests and security paperwork.

Must be able to obtain necessary security clearance(s) via government background check.

Effective oral and written communication skills, especially the ability to present technical information to an audience with a broad range of information technology experience.

Strong analytical and problem-solving skills.

Proven interpersonal and consultative skills to achieve security goals including ability to communicate well with internal and external stakeholders, both written and verbally.

Familiarity with regulatory compliance requirements such as HIPAA is preferred.

Must conduct business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company.

The following HIPAA and Privacy items apply to all positions at Principle Choice :

Follow HIPAA guidelines for protecting the privacy and security of sensitive personal and / or health information.

Follow Principle Choice expected acceptable use to protect propriety and company owned information.

Complete annually required Privacy and Security Training.

Must be a U.S. citizen; work sponsorship is not available.

Machines & Equipment :

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier.

Physical Requirements :

Must be able to lift and carry up to 20 pounds. Must be able to talk, listen, and speak clearly on the telephone.

Working Conditions :

The incumbent works in a remote environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Periodic times working at the office site may be required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' associate and customer data.