IT Helpdesk Tier 2
CubX Inc.Lakewood, NJ, US13 days ago
Job type
- Full-time
Job descriptionHelpdesk Support : Provide Level 2 / 3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS / Android) Manage Your Workload : Stay organized and on top of tasks to ensure timely completion. Office 365 Administration : Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive Networking Management & Troubleshooting : Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi. Endpoint Management : Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning. Azure Administration : Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management Email Security : Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client’s domain. Hardware & Software Support : Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates. Build Client Relationships : Maintain a helpful, friendly demeanor while assisting clients. Ticket Management & Documentation : Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools Project Assistance : Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment After-Hours Support : Occasionally participate in on-call support to resolve urgent issues. Client Training & Education : Provide guidance and training to clients on best practices, system usage, and IT security measures. Proactively Identify Issues : Take the initiative to spot and fix potential problems before they escala MSP Experience : A familiarity with the variety and size of clientele that comes along with working within an MSP. Office 365 Proficiency : Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint. Networking Skills : Experience in network configurations, routing, switching, firewall settings, TCP / IP, and remote access / VPNs. Email Security : Configuration and management of email security protocols, including SPF, DKIM, and DMARC Azure Knowledge : Basic understanding of Azure AD, Virtual Machines, and resource management Networking : Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations Desktop Support : Troubleshooting Windows and macOS environments, software deployments, and user profile management Technical Proficiency : Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management). Troubleshooting Expertise : Proven ability to resolve hardware / software issues, diagnose network problems, and implement IT security solutions. Certifications (Preferred) : CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101). Soft Skills : Strong customer service, communication, and problem-solving skills with a friendly demeanor. Desire to Learn & Grow : A proactive attitude with the willingness to learn new technologies and improve existing processes. Competitive pay with performance-based growth Paid time off and company holidays Health, dental, and vision insurance options 401(k) retirement plan with company match On-site gym for employee wellness Modern, collaborative office environment Ongoing training and professional development Opportunity to work with cutting-edge technology Team events and employee appreciation initiatives Strong company culture focused on innovation and teamwork
Job Description
Job Description
About Us :
CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships. We are actively seeking experienced IT Technicians (Level 2 / 3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast-paced environment.
Why CubX?
At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include :
- Competitive Salary & Comprehensive Benefits Package : Health, dental, vision, 401(k), and PTO.
- Professional Development : Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
- Fun & Inclusive Company Culture : Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.
What you'll be doing :
Requirements
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It Helpdesk • Lakewood, NJ, US
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