Product Support Specialist

Job Description

Job Description

We are looking for a dedicated Product Support Specialist to join our team in Midlothian, Virginia. This Contract-to-permanent position offers an exciting opportunity to support critical business systems in the construction industry. The ideal candidate will bring expertise in IT systems management, reporting tools, and cybersecurity protocols to ensure seamless operations and compliance.

Responsibilities :

• Manage and maintain IT inventory across multiple business locations.
• Develop and present proposals for new IT equipment, such as servers, printers, and computers.
• Evaluate IT investments to align with organizational needs and strategic objectives.
• Monitor and ensure reliability of backup systems and disaster recovery processes.
• Conduct regular testing of business continuity plans to minimize risks.
• Implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems.
• Oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality.
• Create and automate business reports using tools like Power BI, streamlining data processes.
• Provide technical training and support to employees, bridging gaps in understanding.
• Collaborate with stakeholders to translate technical concepts into actionable strategies.
• Proven experience in IT consulting or leadership roles within technology.
• Advanced knowledge of Microsoft Office 365 applications, including SharePoint, Teams, and Exchange.
• Familiarity with Power BI for data visualization and report creation.
• Strong understanding of cybersecurity principles and IT compliance standards.
• Ability to manage multiple projects and prioritize tasks effectively.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• General knowledge of basic network troubleshooting procedures.
• Experience documenting processes and systems for organizational use.