Lead Incident Manager

A company is looking for a Lead Incident Manager to manage critical outages and incidents impacting business operations.

Key Responsibilities

Plan and coordinate incident management activities for major incidents, ensuring rapid resolution

Establish communication channels and lead the Major Incident Team during incidents

Conduct post-incident reviews and ensure Root Cause Analysis documentation is completed

Required Qualifications

Proven experience as a Major Incident Manager or similar role in a large enterprise

In-depth knowledge of IT service management and incident management processes

Exceptional leadership and coordination skills

Ability to work under pressure and manage high-severity incidents effectively

Familiarity with Ecommerce and POS platforms