Support Staff I

Job Description

Job Description

Description : General Summary :

Under direction of the Support Staff Supervisor this position is responsible for the safety and security of program participants and the facility. Working with other Support Staff members, this individual conducts screenings, intakes, orientations and discharges during participants stay in shelter. This individual observes and helps program participants with basic needs; assists in conflict resolution and crisis intervention; monitors and supports participants with their case plans; addresses, documents, and reports all participant performance; and performs a variety of other duties to assist participants while in shelter.

PRINCIPAL DUTIES & RESPONSIBILITIES : Essential Functions :

• Gather information from clients either in person or by telephone to determine their needs and eligibility for assistance.
• Conduct intake process and prepare intake records for participants accepted for assistance. Ensure that the participants have a smooth transition into program.
• Document any pertinent information in participant files.
• Perform room checks for health and safety and monitor facility grounds to ensure the safety of participants. Conduct security checks throughout shift on an hourly basis.
• Assist participants with minor problems and answer routine questions.
• Assist in implementing and supporting participants with individualized case plan goals.
• Monitor on-site participant’s observance of program rules. Document rule violations and write incident reports when applicable.
• De-escalate crisis and respond to crisis situations in a calm manner.
• Comprehend and adhere to ethical standards and confidentiality laws.
• Respond to and assist other providers in delivering services to our participants.
• Make appropriate referrals to participants calling for assistance or for participants enrolled in program.
• Supervise daily meals served in the kitchen and assist in other kitchen duties as needed. Facilitate CACFP Guidelines as directed and trained.
• Prepare monthly reports as directed.
• Attend trainings and meetings as directed.

Other Duties / Responsibilities

QUALIFICATIONS :

Basic Qualifications of the Role :

Preferred Qualifications of the Role :

POSITIONS SUPERVISED :

WORKING CONDITIONS / HAZARDS :

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.

Requirements :