GovCIO is actively seeking an Entry-Level Computer User Support Specialist to join our team supporting the US Coast Guard program. This role is fully remote within the United States.
Key Responsibilities
- Provide technical support for computers and associated networks.
- Install, troubleshoot, service, and repair personal computers and network equipment.
- Support users with hardware and software, ensuring smooth operation.
- Connect personal computers and terminals to existing data networks.
- Maintain network diagrams and circuit records, alongside trouble logs.
- Educate users on the effective use of personal computers and networks.
- Analyze user needs and recommend appropriate software and hardware purchases.
- Perform basic programming for PC, PBX, and network software.
Additional Responsibilities
Collaborate with staff and management to gather requirements for new systems or modifications.Carry out minor repairs on hardware and software following installation specifications.Resolve computer problems for clients or staff in person, over the phone, or remotely.Maintain a record of daily data communication transactions and resolutions.Create training materials and train users on proper hardware and software usage.Qualifications
Bachelor's degree or equivalent experience (2-5 years preferred).Ability to obtain and maintain a Secret clearance.Company Overview
At GovCIO, we are a passionate team dedicated to transforming government IT. We strive to make a positive impact by delivering innovative IT services that enhance government agency operations and citizen services.
We believe that exceptional people drive our success. If you're ready to contribute to a meaningful mission, we would love to hear from you!
Employee Benefits
Employee Assistance Program (EAP)Corporate DiscountsAccess to a Learning & Development platformTraining, Education and Certification Assistance for full-time employeesReferral Bonus ProgramInternal Mobility ProgramPet InsuranceFlexible Work EnvironmentEqual Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
Salary Range : USD $50,000.00 - USD $60,000.00 / Yr
Location : US-Remote
ID : 2025-6722
Category : Information Technology
Position Type : Full-Time