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CUSTOMER SERVICE MANAGER- BILINGUAL ENGLISH / SPANISH

CUSTOMER SERVICE MANAGER- BILINGUAL ENGLISH / SPANISH

All Ways Caring HomeCare
29 days ago
Job description

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

Customer Service Manager- Bilingual English / Spanish

Job Locations

US-WA-WALLA WALLA

Requisition ID

2024-155113

Line of Business :

All Ways Caring HomeCare

Pay Min

USD $23.00 / Hr.

Pay Max

USD $23.00 / Hr.

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for :

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

  • Seeking a self-motivated professional with prior scheduling and management or supervisory experience
  • An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
  • A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
  • An experienced communicator and problem solver who is well-organized

What you will receive :

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities

    • External Job Description

    What you will do :

    Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

    Responsibilities include, but not limited to :

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks

    • Qualifications

    What you will need :

  • Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills

    • About our Line of Business

    All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's / dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.

    Additional Job Information

    This position entails local travel. The ideal candidate MUST :

  • Possess a valid driver's license
  • Maintain a good driving record
  • Be willing to travel up to approximately 50 miles
  • Be bilingual (Spanish)

    • At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits :

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses. Work with your friends
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities
  • Bilingual English- Spanish PLUS

    • Salary Range

    USD $23.00 / Hour

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