Front of House Service Staff - Servers, Bartenders, Service Assistants

Job Description

Job Description

Job Title : Front of House Service Staff

Department / Location : FOH

Supervisor : General Manager / Operations Manager / Assistant Managers

Compensation : Hourly Wage + Tips (Tip Pool with Bonus)

Company : Envision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema’s past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.

Job Description : The Front of House Service staff is responsible for providing an excellent dining and viewing experience to guests of our Cinema, explaining our concept to newcomers, knowledgeably guiding our guests through our menu offerings, demonstrating salesmanship and dedication to guest satisfaction.

Job Purpose : To ensure guest satisfaction during their dining and viewing experience, by providing genuine hospitality and maintaining a clean and safe dining space for guests to enjoy. Our front of house model for staff, is for everyone to start at the same position, and your promotions to future positions are based on performance, skills, and passion to succeed. Promotions to new positions are rewarded by large portions of the tip pool and higher percentage of bonus tip pools. Please note that some tiers require certain age requirements that are mandated by law (i.e. Tiers that allow carry of alcohol, bartending, etc..)

ob Qualifications :

• Read, understand, and comply with all parts of Employee Handbook
• Ability to accurately exchange currency with guests
• Ability to bus / pre-bus with or without support staff
• Reliable transportation to and from work
• Works days, nights, holidays and / or weekends as required
• Ability to use concise language to communicate between guests and BOH
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be attentive to details and able to multi-task
• Strong time-management skills
• Commitment to quality serve and food and beverage quality
• Ability to provide excellent customer service for all guests in our Cinema
• Is eager and willing to learn and develop new skills
• Coachability
• Competitive spirit
• Confident, Great Attitude, High Energy and Drive
• Supports the management team and company goals / visions

Job Tasks : (Tasks are assigned in specific tiers)

Physical Requirements

Benefits / Perks