Service Advisor

Service Advisor

The Service Advisor acts as the primary point of contact between customers and the service department. This role is responsible for understanding customer vehicle concerns, communicating repair and maintenance needs clearly, and ensuring a high-quality, customer-focused experience throughout the service process. The Service Advisor plays a critical role in achieving departmental goals for sales, customer satisfaction, and operational efficiency.

Key Responsibilities

Customer Service & Communication :

• Greet customers in a friendly and professional manner.
• Accurately document customer concerns and vehicle symptoms.
• Explain recommended repairs, services, and maintenance in an understandable way.
• Keep customers informed throughout the service process, including repair status and cost estimates.

Repair Order Management :

Sales & Performance :

Operational Efficiency :

Customer Retention :

Qualifications

Education & Certifications :

Experience :

Skills & Competencies :

Physical Requirements :

About Us

The DeMontrond

family business was established in Houston in 1953 but dates back to 1914 with the first Buick franchise in Texas. Our family of dealerships is an established group of family-owned and operated automobile and recreational vehicle dealerships serving the greater Houston-area from Conroe to Texas City; we currently offer Chrysler, Dodge, Jeep, Ram, Buick, GMC, Volvo, Volkswagen, Kia, Chevrolet, Hyundai, Toyota and a wide range of trailers, 5

th

wheels and motorhomes and we are the exclusive home of Warranty Forever

in the greater Houston area. DeMontrond

has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career rather than just a job.