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COLLECTIONS MANAGER

COLLECTIONS MANAGER

Columbia Debt Recovery LLC dba GenesisPhoenix, AZ, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Collection Manager– Property Management

Job description :

At Genesis, we are committed to achieving the highest debt recovery rate for our clients. We have invested 20 years in becoming one of the leading debt collection agencies in the Pacific Northwest. We strive to challenge you daily and help you develop enduring skill sets built on core values like trust, integrity, and respect.

This Job Is Ideal for Someone Who Is :

  • Dependable more reliable than spontaneous
  • People-oriented enjoys interacting with people and working on group projects
  • Adaptable / flexible enjoys doing work that requires frequent shifts in direction
  • Detail-oriented would rather focus on the details of work than the bigger picture
  • Achievement-oriented enjoys taking on challenges, even if they might fail
  • High stress tolerance thrives in a high-pressure environment

Requirements : Responsibilities :

  • Provide leadership and training to a team of collectors.
  • Monitor calls of each agent to ensure they are effective and compliant.
  • Audit accounts assigned to each agent to ensure they are being worked adequately and effectively.
  • Provide 2nd voice assistance to team members as well as escalated calls from consumers.
  • Engage team members through motivation and encouragement through coaching and daily contests.
  • Provide positive direction and meaningful critic to which helps agents achieve individual goals.
  • Lead by example
  • Conduct daily side-by-sides with each of your collectors 1x per week
  • Correct deficiencies from daily reports

    • Qualifications :

  • 5+ years of prior experience in collections, preferably third-party.
  • 2+ years as a collection lead, supervisor, or manager.
  • High School diploma is required.
  • Ability to be assertive and possess excellent interpersonal and communication skills.
  • Ability to project professionalism at all times.

    • About the Role :

    Schedule : Monday through Friday

    Business Posture : In-Office

    Compensation : Competitive salary range + monthly performance bonuses

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    Collection Manager • Phoenix, AZ, US